Star Connections Privacy Statement

Star Connections, based in Amsterdam, the Netherlands, is responsible for the processing of personal data as described in this Privacy Statement.

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Contact details

Website: www.starconnections.nl

Email: info@starconnections.nl

Phone: +31 6 39644790

Privacy contact: Miriam van Reijn
She can be reached at info@starconnections.nl.

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Personal data that we process

Star Connections processes your personal data because you use our services, purchase our products, visit our website, or because you provide this information to us yourself.

Depending on the service or product you use, we may process the following personal data:

• First and last name

• Date of birth, where relevant to the service you request

• Place of birth, where relevant to a personal astrology consultation

• Telephone number, where you choose to provide it or where it is necessary for a service

• Email address

• Information you provide when creating an account or member profile

• Information you provide when communicating with us by email, through forms, or otherwise

• Information relating to purchases, orders and bookings

• Information necessary to process payments

• Information about your use of our website

• Internet browser and device type

• Information relating to your preferences and interactions with our website and services

We only process personal data that is relevant and necessary for the purpose for which it is collected.

 

Special and/or sensitive personal data that we process

Star Connections does not intend to collect personal data from website visitors under the age of 16, unless they have permission from a parent or guardian.

We cannot, however, verify the age of every visitor. We therefore recommend that parents or guardians are involved in the online activities of their children, in order to prevent personal data from being collected without appropriate consent.

If you believe that we have collected personal data from a person under the age of 16 without the required permission, please contact us at info@starconnections.nl. We will take appropriate steps to investigate the situation and, where appropriate, delete the information.

Some of our services may involve you voluntarily providing personal information during a personal consultation. This information is treated confidentially and is not shared with third parties unless this is necessary to provide the service, required by law, or you have given your explicit consent.

 

Why Star Connections processes your personal data

Star Connections processes your personal data for the following purposes:

• To provide our services and consultations

• To process and manage your bookings

• To process your payments and orders

• To provide digital products and other products purchased through our website

• To create and manage customer or member accounts where applicable

• To communicate with you about your orders, bookings, payments or services

• To contact you by email or telephone when necessary to provide our services

• To send newsletters or marketing communications where you have given the appropriate consent

• To improve our website, products and services

• To understand how visitors use our website and improve its functionality and content

• To comply with legal and administrative obligations, including tax and accounting requirements

We do not use your personal data for purposes that are incompatible with the purposes for which it was originally collected.

 

Legal basis for processing

We process personal data only when there is a lawful basis for doing so under applicable data protection legislation.

Depending on the situation, this may include:

• Performance of a contract: for example, processing an order, booking or payment.

• Legal obligation: for example, retaining financial records where required by law.

• Legitimate interests: for example, maintaining and improving our website and services, where our interests do not override your rights and freedoms.

• Consent: for example, when you choose to receive marketing communications or consent to certain non-essential cookies.

Where processing is based on your consent, you may withdraw your consent at any time.

 

How long we retain personal data

Star Connections does not retain personal data longer than necessary for the purposes for which it was collected, unless we are legally required to retain it for a longer period.

Retention periods depend on the type of information and the reason for which it was collected.

For example:

• Customer and order information: retained for as long as necessary to manage the customer relationship and fulfil legal and administrative obligations.

• Financial and payment records: retained for the period required by applicable tax and accounting legislation.

• Account and membership information: retained for as long as your account or membership remains active, and afterwards only for as long as necessary or legally required.

• Marketing information: retained until you unsubscribe or withdraw your consent, subject to any other applicable legal requirements.

• Website and analytical information: retained according to the applicable settings and retention periods of the services used.

We regularly review the personal data we hold and remove information when it is no longer required.

 

Sharing personal data with third parties

Star Connections does not sell your personal data.

We may share personal data with third parties where this is necessary to provide our services, process payments, operate our website, or comply with a legal obligation.

These parties may include, where applicable:

• Wix, as our website and e-commerce platform

• Payment providers such as Wix Payments and PayPal

• Booking and communication services used to provide our services

• Email and marketing service providers, where you have subscribed to our communications

• Analytics and website service providers

• Professional advisers or authorities where legally required

These service providers may process personal data on our behalf and are required to handle such information in accordance with applicable data protection requirements.

Where third parties process personal data outside the European Economic Area, appropriate safeguards are applied where required by applicable data protection legislation.

 

Payments

Payments made through our website are processed through the payment providers available at checkout.

Star Connections does not have access to your complete payment card details when these are processed securely by the relevant payment provider.

Payment providers may process personal data in accordance with their own privacy policies and terms.

 

Cookies and similar technologies

Star Connections uses cookies and similar technologies to ensure that the website functions properly, to analyze website use and, where applicable, to support marketing and advertising activities.

A cookie is a small text file stored on your computer, tablet or smartphone when you visit a website.

We use:

• Functional cookies, which are necessary for the website and its basic functions to work properly.

• Analytical cookies, which help us understand how visitors use the website and help us improve its performance.

• Marketing or tracking cookies, where applicable, which may be used to understand browsing behavior and provide more relevant content or advertising.

Non-essential tracking cookies are only placed where the required consent has been obtained.

You can manage or withdraw your cookie preferences through the cookie settings available on our website. You can also delete cookies through your browser settings.

 

Your rights: accessing, correcting or deleting your personal data

You have the right, subject to applicable legal conditions, to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete personal data

• Request deletion of your personal data

• Request restriction of processing

• Object to certain processing of your personal data

• Withdraw consent where processing is based on consent

• Request data portability where applicable

You can submit a request by contacting:

info@starconnections.nl

To protect your personal data, we may need to verify your identity before processing a request.

We will respond to your request within the period required by applicable data protection law, normally within one month.

If a request is particularly complex or if we receive multiple requests, this period may be extended where permitted by law. If this happens, we will inform you.

 

Complaints

If you have a complaint about the way Star Connections processes your personal data, please contact us first at:

info@starconnections.nl

We will do our best to resolve your concern.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

Autoriteit Persoonsgegevens

 

How we protect personal data

Star Connections takes the protection of your personal data seriously and takes appropriate technical and organizational measures to protect personal data against misuse, loss, unauthorized access, unwanted disclosure and unauthorized alteration.

Access to personal data is limited to what is necessary for the relevant purpose.

If you believe that your personal data has not been adequately secured or you have indications of misuse, please contact us at:

info@starconnections.nl

 

Changes to this Privacy Statement

Star Connections may update this Privacy Statement from time to time when our services, website, technology or legal requirements change.

The most recent version will always be published on our website.

 

Last updated: August 2026